Refund is issued after 30 days of a customer receiving an order

“To ensure a great customer experience, Amazon may make case-by-case exceptions and accept returns for units past the stated returns time frame. If Amazon accepts a return within the 30 days following the end of the stated returns window, the return will be processed the same as if the product was received during the returns window.

If Amazon accepts a return more than 30 days following the end of the stated returns window, Amazon will reimburse you for the returned unit in accordance with the FBA Lost and Damaged Inventory Reimbursement Policy and FBA Service Terms unless the return is related to a recall, violation of Amazon policies, or similar reason. If you are credited the Replacement Value, the returned unit will not be added to your inventory.”

The 30 day policy is extended a little bit for the holiday season. Items shipped by Amazon.com between November 1, 2016 and December 31, 2016, may be returned until January 31, 2017, for a full refund.

Seller Refund’s notes on this policy:

According to this Amazon policy, there should be no refunds issued after 30 days of the customer receiving the item, except only in those cases where the item is on recall or defective. Checking these refunds past the 30 day timeline is a good way to audit Amazon’s handling of issuing refunds. Even if the customer does not return the item, you can argue this case and you can get reimbursed a very high percentage of the time.

Refund is issued, customer has 45 days to return the item

After a refund is granted, the customer has 45 days to return the item to Amazon.

If the customer is refunded for the item, but the product is not returned to the fulfillment center within 45 days of the refund, in most cases, amazon will charge the customer and credit your seller account for the Replacement Value of the product.

But what happens when a refund has been issued, but the item is never returned after 45 days, and amazon never credit your account for the product? Amazon should automatically reimburse you when an item is not returned, but this is not done 100% of the time. Sometimes returns are missed.

Seller Refund’s notes on this policy:

When this happens, be proactive and request a reimbursement. This is important because Amazon will remove money from you account right when the refund is issued. Make sure you either get the item or the money back. To get compensated, open new case with Seller Support and let them know that a refunded item was never returned. Amazon will investigate and eventually reimburse you. Finding these orders and opening cases takes considerable time and effort, especially for multiple orders. This is where Seller Refund can help. We can do this automatically for you.

Refund is issued for a customer concession for something that was outside your control.

To provide good “customer service”, Amazon can deduct cash from your seller account to refund a customer if something went wrong with with the order. This happens when customer receives the item late or something went wrong with the fulfillment end of the transaction. The amount refunded to the customer is at Amazon’s discretion. Occasionally, this amount is more than the order itself.

When a concession refund is issued to a customer, it is Amazon policy that you will be reimbursed after 45 days for all of these instances, but in practice it only happens some of the time.

Seller Refund’s notes on this policy:

Other concessions are Amazon’s way of keeping the customer happy, but it decreases your profit. When Amazon is at fault for the order and they issue the customer concession, you should be reimbursed for the full amount after 45 days. Open a case for all the concessions that have not been refunded after 45 days.

Tip: you can see these concessions in your payments report as “Other concessions”.